Refund policy

We do not accept returns unless your item is faulty or damaged.

Damaged or Faulty Items

Please inspect your order as soon as it arrives. If your item is defective, damaged, or if you receive the wrong item, contact us immediately at greenthumb.general@gmail.com with your order number and photos of the issue. We'll evaluate the situation and offer a replacement or refund where appropriate.

Important Notes

• Items must be returned in their original condition: unworn, unwashed, with tags, and in original packaging.

• Items sent back to us without prior approval will not be accepted.

• We do not accept returns for reasons such as incorrect size or change of mind — please check sizing carefully before purchasing.

EU Customers: 14-Day Cooling-Off Period

If your order is shipped to the European Union, you have the right to cancel your order within 14 days of receiving it, for any reason. To be eligible, your item must be in its original condition (unworn, unwashed, tags attached, and in original packaging). Proof of purchase is required.

Refunds

Once we receive and inspect the returned item, we’ll let you know if your refund is approved. If so, your original payment method will be refunded within 10 business days.
If it's been more than 15 business days since your return was approved and you haven’t received your refund, email us at greenthumb.general@gmail.com.